"Someone swapped a shift on WhatsApp, the kitchen was short on Friday night, and I only found out at 18:00."

For restaurants, cafés, bars, caterers and guesthouses running on rotating shifts.

What slips in a restaurants and hospitality business

1. Shift swaps happen in chat and nobody updates the roster.
Swaps are confirmed with both people and the manager, and the roster updates.
Sipho wants to swap Friday dinner with Lerato. Lerato said yes. Approve?09:00
2. The Certificate of Acceptability lapses unnoticed.
Health certificates and the CoA sit in the vault with expiry reminders.
The Certificate of Acceptability needs renewing in 60 days. The current copy is in your documents.09:00
3. Liquor licence renewal dates get missed.
The renewal date you enter gets reminders well ahead, to the right person.
Anika, the liquor licence renewal is due in 30 days. Want me to add a task to gather the documents?09:00
4. Supplier deliveries arrive short and nobody follows up.
Delivery issues mentioned in chat become follow-ups with an owner.
Noted: fish delivery short 2 kg. Pieter will call the supplier by 11:00.09:00
5. Closing checklists are skipped on busy nights.
End-of-shift handovers ask for the closing checklist and pass it on.
Lerato, closing in 15 minutes. Fridges logged, gas off, cash-up done?09:00
6. Leave requests arrive at midnight.
Requests come in through chat and wait for the manager, with a reminder after 24 hours.
Thabo asks for leave on 20 Dec. 6 days left. Approve or decline?09:00

Illustrative examples. Names are made up.

Municipal food premises certificate, tracked in the vault.

Renewal dates for your province, with reminders.

Per-person expiry dates on each profile.

Payroll and VAT dates, moved for weekends and public holidays.

You choose which apply and enter your own dates. General guidance only; confirm dates with your accountant or the issuing body.

Recommended plan

Kitchen and front-of-house teams usually pass 5 people. Team covers up to 20.

Excl VAT. 14-day free trial, no card needed.